Quality Is Still Free: Making Quality Certain in Uncertain Times
by Philip B. Crosby
Philip B. Crosby (1926-2001) created the Zero Defects performance standard. I only recently became aware of him through a reader comment on a Wall Street Journal article. Crosby joined ITT in 1965 as the conglomerate’s first director of quality. In 1979 he founded Philip Crosby Associates, a firm which trained 12,000 executives and managers through its Quality College.
“I built the Quality College around the Four Absolutes of Quality Management as they had evolved for me over the years:
- Quality means conformance to requirements, not goodness.
- Quality comes from prevention, not detection.
- Quality performance standard is Zero Defects, not Acceptable Quality Levels.
- Quality is measured by the Price of Nonconformance, not by indexes.”
“Quality is free” means it is cheaper to do things right the first time. Continue reading “Quality Is Still Free”