Bottom Line Tales


Bottom Line Tales: 30 Lesser-known Ways to Build Sales, Profits, and Cash Flow
by Alastair Thomson

This book reads like practical advice from a mentor. Alastair Thomson is a board-level executive with experience as a CEO and CFO in a variety of industries. In 30 chapters, he shares his wisdom about such topics as fixing operational bottlenecks, improving customer service, and minimizing bureaucracy. He shares a story of a company that grew revenues rapidly by making unprofitable deals. In a counter example, another company turned down profitable business below an arbitrary minimum order. He observes that companies claiming to be data-driven often make decisions without understanding what the numbers mean. He also shares his views on AI and semi-skimmed milk.

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Understanding Organizations Finally!


Understanding Organizations Finally! Structuring in Sevens
by Henry Mintzberg

The four forms of organization are Personal (autocracy), Programmed (bureaucracy), Professional (meritocracy), and Project (adhocracy). Respectively, the coordinating mechanism of each form is direct supervision, standardization of work, standardization of skills, and mutual adjustment.

That last term should be defined before going further, as Mintzberg uses it throughout the book. “Coordination and control are two different concepts. Mutual adjustment is coordination without control… Currently, the literature of management gives considerable attention to teams, task forces, and networks, all manifestations of mutual adjustment.”

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When More Is Not Better: Overcoming America’s Obsession with Economic Efficiency


When More Is Not Better: Overcoming America’s Obsession with Economic Efficiency
by Roger L. Martin

Roger Martin, dean of the Rotman School of Management at the University of Toronto from 1998 to 2013, writes about a fragile imbalance in the U.S. economy and the erosion of the middle class. Major themes include efficiency vs. resilience, reductionist thinking vs. complex adaptive systems, and gaming the system. He cites examples of companies where an obsession with efficiency was catastrophic, and conversely, where slack is the secret sauce. He offers policy solutions in such areas as antitrust, taxation, stockholder voting rights, and education.

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Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency


Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency
by Tom DeMarco

Slack is an outstanding management book full of wisdom about corporate culture, change, failure, learning, quality, risk management, productivity, and managing people.

“You can’t grow if you can’t change at all.” Slack is “the lubricant of change… Slack represents operational capacity sacrificed in the interests of long-term health… Learning to think of it that way (instead of as waste) is what distinguishes organizations that are ‘in business’ from those that are merely busy.”

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