Orbiting the Giant Hairball: A Corporate Fool’s Guide to Surviving with Grace
by Gordon MacKenzie
This book is about maintaining creativity within bureaucratic environments. Gordon MacKenzie worked as an artist at Hallmark Cards for 30 years, culminating in a role titled Corporate Paradox.
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When More Is Not Better: Overcoming America’s Obsession with Economic Efficiency
by Roger L. Martin
Roger Martin, dean of the Rotman School of Management at the University of Toronto from 1998 to 2013, writes about a fragile imbalance in the U.S. economy and the erosion of the middle class. Major themes include efficiency vs. resilience, reductionist thinking vs. complex adaptive systems, and gaming the system. He cites examples of companies where an obsession with efficiency was catastrophic, and conversely, where slack is the secret sauce. He offers policy solutions in such areas as antitrust, taxation, stockholder voting rights, and education.
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Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency
by Tom DeMarco
Slack is an outstanding management book full of wisdom about corporate culture, change, failure, learning, quality, risk management, productivity, and managing people.
“You can’t grow if you can’t change at all.” Slack is “the lubricant of change… Slack represents operational capacity sacrificed in the interests of long-term health… Learning to think of it that way (instead of as waste) is what distinguishes organizations that are ‘in business’ from those that are merely busy.”
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Managing the Unexpected: Assuring High Performance in an Age of Complexity
by Karl E. Weick and Kathleen M. Sutcliffe
University of Michigan business school professors Weick and Sutcliffe studied common management attributes of “high reliability organizations” (HROs) such as aircraft carriers and nuclear power plants, where glitches can have deadly consequences. “The key difference between HROs and other organizations in managing the unexpected often occurs in the earliest stages, when the unexpected may give off only weak signals of trouble… Managing the unexpected is about alertness, sensemaking, updating, and staying in motion.” Continue reading “Managing the Unexpected”
The Key Point 