Heads in Beds

heads-in-beds

Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality

by Jacob Tomsky

If you travel frequently you might be curious about the inner workings of hotels. The subtitle captures the essence of this book: “a reckless memoir of hotels, hustles, and so-called hospitality.” Jacob Tomsky starts out at a luxury hotel in New Orleans as a valet parking attendant, working his way up to positions of increasing responsibility. Later he moves to New York City and settles in as a front desk agent. He shares many stories about guests and employees, although “to protect the guilty and innocent alike” he has changed the names of the hotels and people he writes about.

Should you feel safe leaving your property unattended in a hotel? Consider the story about Tomsky teaching a coworker how to drive a manual transmission. “We burned the life out of a guest’s clutch teaching Eddie to drive. It smelled like a metal-and-oil barbecue up there.” Continue reading “Heads in Beds”

Planner Pet Peeves and Supplier Pet Peeves

planner-pet-peevessupplier-pet-peeves

Planner Pet Peeves: Straight talk for meetings industry suppliers; how planners really think, act, and buy

Supplier Pet Peeves: Straight talk for meetings industry planners; what suppliers really think about how we behave

by Shawna Suckow

This is a unique pair of books aimed at educating buyers and sellers in the event industry about how they can work more efficiently with each other. Understanding the other side of the business helps to avoid conflict and streamline communications.  Shawna Suckow has surveyed senior meeting planners and suppliers to uncover their biggest frustrations. Continue reading “Planner Pet Peeves and Supplier Pet Peeves”