Choosing Civility: The Twenty-Five Rules of Considerate Conduct
by P.M. Forni
Choosing Civility is about counteracting the “coarsening of America.” It was published in 2002, but is more relevant than ever.
“Being civil means being constantly aware of others and weaving restraint, respect, and consideration into the fabric of this awareness… When we approach others assuming that they are good, honest, and sensitive, we often encourage them to be just that.”
“Every act of kindness is, first of all, an act of attention… When we relate to the world as if we were on automatic pilot, we can hardly be at our best in our encounters with our fellow human beings.”
“Restraint is our inner designated driver. We all have it, and we all can learn to summon it whenever we need it… Restraint is an infusion of thinking—and thoughtfulness—into everything we do.”
Lama Marut, aka Brian K. Smith, was a professor of comparative religion, he studied Hinduism and Sanskrit in India, he was a Buddhist monk, and he is the son of a Baptist preacher. So he presents a well-informed viewpoint rather than a myopic dogma. Fortunately, you don’t need to climb a mountain to be enlightened by this wise man; he imparts wisdom in his book, Be Nobody.
Marut writes about living in the iEra. “Our contemporary culture of consumerism, materialism, narcissism, and the worship of fame encourages the idea that we will be happy only when we become exceptional. But maybe we’ve got it wrong—exactly wrong. Maybe our deepest and most authentic happiness will be found only when we finally lay down this heavy burden of trying to be a somebody… Maybe true fulfillment in life requires an emptying, not a filling.” Continue reading →
Pitch Perfect: How to Say It Right the First Time, Every Time
by Bill McGowan
Bill McGowan was a broadcast journalist before becoming a media coach and trainer to executives, athletes, and celebrities. This book provides guidance on preparing for media interviews, speeches, conference panels, wedding toasts, eulogies, and other situations.
The Power of Small: Why Little Things Make All the Difference
by Linda Kaplan Thaler and Robin Koval
You may not be familiar with their names, but you are probably familiar with the authors’ work. They are the founding partners of the Kaplan Thaler Group, the advertising agency responsible for the Aflac duck campaign. One of them wrote the “I want to be a Toys R Us Kid” jingle earlier in her career. Linda Kaplan Thaler and Robin Koval previously wrote The Power of Nice: How to Conquer the Business World With Kindness.
This book is about paying attention to little things which have a big impact. Continue reading →
The Kindness Revolution: The Company-Wide Culture Shift that Inspires Phenomenal Customer Service
by Ed Horrell
Ed Horrell writes about poor customer service in American business. “What is really surprising, however, is the number of companies that view service as the item to cut in order to make more money. They decide to focus on getting new customers at the expense of keeping existing customers loyal… They lose sight of the fact that it usually costs around five times as much to acquire a new customer as it does to keep an existing one. ” Continue reading →
What Keeps Leaders Up at Night: Recognizing and Resolving Your Most Troubling Management Issues
by Nicole Lipkin
In this excellent book, clinical psychologist Nicole Lipkin explains the psychology behind many of the human behaviors that affect productivity and sound decision making in the workplace. “Good leadership requires dealing effectively with messy, quirky, unpredictable, confusing, irrational, and clumsy people. That is what makes the business of leadership so insanely difficult and complex.” Continue reading →