Using Systems Thinking to Solve Real-World Problems
by Jamie P. Monat and Thomas F. Gannon
“Systems thinking focuses on the relationships among system components and the interactions of the system with its environment, as opposed to focusing on the components themselves… Those relationships typically dominate the behavior of systems.” As an antidote to myopia, systems thinking takes a holistic and integrative approach.
It’s Not Complicated: The Art and Science of Complexity in Business
by Rick Nason
This book may fundamentally change the way you think. Or it may give you a framework to understand why you intuitively know that conventional management practices are sometimes incongruent with reality.
“This book is about systems thinking, and more specifically the important distinction between simple, complicated, and complex systems as applied to common business problems… The world of business is usually complex rather than complicated. That may seem like word play, but the difference between ‘complicated thinking’ and ‘complexity thinking’ is profound. This important distinction is well accepted in the scientific community but is virtually unknown in business.” Nason explains, “The ability to manage complexity is the key to competitive advantage.”
Engineering involves the application of mathematics, physics, and chemistry, but “the heart of engineering isn’t calculation; it’s problem solving,” writes John Kuprenas, a civil engineer. Here is a sampling of his insights.
“There’s always a trade-off. Lightness versus strength, response time versus noise, quality versus cost, responsive handling versus soft ride, speed of measurement versus accuracy of measurement, design time versus design quality… It is impossible to maximize the response to every design consideration. Good design is not maximization of every response nor even compromise among them; it’s optimization among alternatives.”