Planner Pet Peeves and Supplier Pet Peeves

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Planner Pet Peeves: Straight talk for meetings industry suppliers; how planners really think, act, and buy

Supplier Pet Peeves: Straight talk for meetings industry planners; what suppliers really think about how we behave

by Shawna Suckow

This is a unique pair of books aimed at educating buyers and sellers in the event industry about how they can work more efficiently with each other. Understanding the other side of the business helps to avoid conflict and streamline communications.  Shawna Suckow has surveyed senior meeting planners and suppliers to uncover their biggest frustrations. Continue reading

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Real Influence

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Real Influence – Persuade Without Pushing and Gain Without Giving In

by Mark Goulston and John Ullmen

This book is about the “connected influence model.”  Disconnected influence is about “getting what I want.”  It’s adversarial and focused on the short-term.  Connected influence is oriented around understanding the other party’s situation and “viewing your current actions as a springboard for future relationships, reputation, and results… In the real world, interactions are never isolated. Anything you do might affect your relationships, as well as your reputation, for a long time to come.” Continue reading